Refund Policy

Last updated: 6 November 2026

14-day no-questions refund

If you’re not happy with a title you bought from getstartedmed.com, email [email protected] within 14 days of purchase with your order email address, and we’ll refund you in full. You don’t need to give a reason.

• Refunds go back to your original payment method through Stripe/Link, in the currency you paid. They usually arrive within 5–10 business days, depending on your bank.
• When a refund is processed, the title is removed from your library and your licence ends. Please delete any copies you downloaded.
• We may decline repeated refund requests from the same person where the pattern suggests misuse.
• Bundles can be refunded in full within 14 days.

You can also request a refund through Link’s support (support.link.com), which acts as the merchant of record for your payment.

Problems with a file

If a file is corrupt, won’t open, or you were sent the wrong edition, contact us at any time. We’ll fix it, replace it, or refund you.

Your consumer rights

This policy is in addition to your rights under consumer law, which it does not limit:

• Australia: under the Australian Consumer Law, you’re entitled to a refund or replacement for a major failure, and to remedies for other failures.
• UK: under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If it isn’t, you’re entitled to a repair or replacement, or a price reduction or refund.
• UK/EU cancellation right: at checkout you agree to immediate access and acknowledge you lose the statutory 14-day cancellation right once the download starts. Our voluntary 14-day refund above still applies.

Kindle purchases

Books bought on Amazon Kindle are refunded under Amazon’s policies. Please contact Amazon.

Institutional licences

Refunds for institutional licences are governed by the institution’s agreement.